Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Please note that once items have been opened, used or removed from thi

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at Goodvibeswaterford@gmail.com . If your return is accepted, we’ll send you a shipping address and instructions. We do not cover the shipping fee but we do advise using tracked postage. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at Goodvibeswaterford@gmail.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, Eliquids can not be exchanged or returned.Coils can not be returned or exchanged once opened or used. We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

There is a 6 month warranty on all electronic cigarettes once they are returned with full packaging, Electronic cigarettes that have been damaged through misuse or wear and tear, or the use of non compatible chargers will not be exchanged.We advise that all customers read the instructions that accompany their purchase

There is a one month warranty on all batteries.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.